In the world of commercial lighting, customers do not just want products—they want answers. They need to know what fits, what is in stock, and when it will arrive. Prolux Lighting, a leading New Zealand importer and distributor of commercial and architectural lighting, is looking for a Customer Service Representative to join their team in Rosedale. This is a permanent, full-time role where you will be the first point of contact for trade, wholesale, and commercial customers across the country. You will handle enquiries, process orders, provide product information, and resolve issues—all while working with a practical, down-to-earth team that values accuracy and responsiveness. If you have B2B customer service experience, a bit of technical aptitude, and enjoy a busy office environment, this could be your next move.
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Company Overview
Prolux Lighting is a well-established New Zealand business supplying a nationwide network of trade, wholesale, and commercial customers with commercial and architectural lighting products. They pride themselves on reliable service, quality products, and strong long-term relationships built over years of consistent performance. The team is practical, down-to-earth, and focused on getting things done properly without unnecessary fuss. This is a place where your contribution matters and your colleagues have your back.
Key Responsibilities
- Respond to customer enquiries via phone and email promptly and professionally
- Provide accurate product information, pricing, availability, and order status to customers
- Prepare customer quotes and follow up as required to convert enquiries into orders
- Process customer orders and coordinate closely with the warehouse and sales teams
- Resolve customer issues efficiently and follow through to complete resolution
- Maintain accurate customer and order records within internal systems
- Work closely with internal teams to ensure seamless service delivery
- Capture and pass on customer feedback to support continuous improvement
Qualifications
We are looking for someone with previous customer service experience, ideally within a B2B, trade, wholesale, or distribution environment. A demonstrated technical aptitude is important you will need to quickly learn product specifications and internal systems to confidently assist customers with product selection and technical enquiries. Strong verbal and written communication skills are essential. You should be comfortable handling multiple enquiries in a busy office environment, well organised, and have strong attention to detail. Experience with ERP or CRM systems is an advantage, but training is provided for the right candidate. A positive, team-oriented attitude with a practical approach to problem-solving will set you apart. You must have the legal right to work in New Zealand.
Benefits and Perks
This role offers a competitive hourly rate between $28 and $35, depending on your experience. You will work in a permanent, full-time position with stable hours and free on-site parking at the Rosedale premises. The team is supportive, experienced, and backed by approachable management who actually listen. You will have the opportunity to build long-term skills and grow within a well-established New Zealand business. If you enjoy a collaborative, fast-paced environment where no two days are exactly the same, you will feel right at home here.
How to Apply
If you are a customer-focused professional ready to bring your B2B experience to a leading lighting distributor, we want to hear from you. Please submit your CV along with a short cover letter outlining your experience and interest in the role. Applications should be submitted through the official channel. Join a team that values accuracy, responsiveness, and getting things done properly every time.
