Patisserie Assistant Required In New Zealand

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If you believe the first bite of a perfect dessert should be matched by an equally perfect welcome, we have a special role for you. Dhi Ferrari Cakes is seeking a warm and professional Front of House Assistant to be the welcoming face of our patisserie. This casual position is ideal for someone who finds joy in creating memorable moments for guests and takes pride in representing a brand dedicated to artistry and quality. Your smile and service will be a key ingredient in our recipe for an exceptional customer experience.

Company Overview

Welcome to Dhi Ferrari Cakes, where every creation tells a story. We are more than a bakery; we are a collective of passionate artisans on a mission to craft magical, memorable experiences. Located in the vibrant community of The Welder, we blend the precision of French and Italian pastry with the bold, unique flavours of our Brazilian heritage. Led by award-winning pastry chef Dhi Ferrari, our kitchen is a hive of meticulous craftsmanship, using only the finest ingredients—no premixes, no shortcuts. Joining our team means becoming part of a destination built on artistry, quality, and a unique global vision.

Key Responsibilities

You will be the heart of our customer experience, ensuring every interaction is as delightful as our desserts. Your daily tasks will include:

Greeting every guest with genuine warmth and providing professional, attentive service throughout their visit.
Accurately taking orders, offering knowledgeable suggestions, and operating our point-of-sale system.
Serving our cakes, desserts, and beverages with care, ensuring every plate is presented beautifully.
Maintaining a sparkling and inviting front-of-house area, including counters, tables, and our product displays, by expertly refilling and rotating items.
Handling all customer queries and feedback with a positive, solution-focused attitude.
Working closely with our kitchen team to ensure seamless service and order accuracy.
Supporting opening and closing routines, including tidying tables, collecting plates, and loading the dishwasher.
Upholding the highest standards of food safety, hygiene, and workplace safety at all times.

Qualifications

We are looking for someone who shares our passion for excellence and hospitality.

What You’ll Bring:

Proven experience in a customer-facing role within hospitality or retail.
A naturally friendly, professional, and well-presented demeanor, with outstanding communication skills.
The ability to stay calm, organised, and efficient during busy periods.
A strong eye for detail and a genuine pride in your work and personal presentation.
Reliability and a flexible attitude for a casual “as required” roster.
Confidence in handling cash transactions and using POS systems.
The physical capability to stand for extended periods and comfortably lift items up to 5kg.

What Will Make You Stand Out:

A true passion for high-quality desserts, pastries, and the stories behind them.
Experience as a barista.
An innate understanding of the importance of brand reputation and a commitment to upholding ours.

Please Note: This casual role has shifts available from Tuesday to Sunday. We expect coverage through December until we close on the 25th, reopening again on January 13th.

Benefits and Perks

While this is a casual role, being part of our team comes with its own unique rewards:

The opportunity to represent and work alongside an award-winning, artisan brand.
Immersion in a vibrant, creative, and supportive team environment at The Welder.
Gaining invaluable experience in a high-end hospitality setting focused on quality and artistry.
Flexible casual hours that can complement other commitments.
$27.80 per hour

How to Apply

If you are ready to bring your warmth and professionalism to our patisserie, we would be delighted to receive your application.

Please send your resume and a brief cover letter expressing your interest and suitability for the Front of House Assistant role to careers@dhiferraricakes.com. In your cover letter, please tell us what you find most inspiring about Dhi Ferrari Cakes.

We look forward to welcoming a new star to our front-of-house team.