Advertisement
Thank you for reading this post, don't forget to subscribe!Are you looking for a career where your work makes a tangible difference in people’s lives every day? The Ministry of Social Development and Poverty Reduction is seeking compassionate and resilient individuals to join our team as Employment and Assistance Workers. In this vital role, you will be a crucial point of support, helping British Columbians navigate challenging times by assessing and providing access to essential income and disability services. If you are a skilled communicator who can balance efficiency with empathy, and you want to contribute to a meaningful public service mission, we encourage you to apply.
Company Overview
The Ministry of Social Development and Poverty Reduction is dedicated to building a stronger, more equitable British Columbia. As part of the BC Public Service, we are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We foster an innovative, collaborative, and rewarding environment where employees are empowered to help citizens improve their well-being and achieve greater independence. Joining our team means being part of a community dedicated to public service excellence and positive social impact.
Key Responsibilities
In this role, you will be at the forefront of delivering critical services with professionalism and care. Your primary duties will include:
- Conducting detailed interviews and gathering information to accurately assess client eligibility for income assistance, disability assistance, and related supports.
- Managing a high-volume caseload by effectively organizing workload, setting priorities, and meeting established performance targets in a fast-paced environment.
- Providing clear, compassionate, and timely communication to clients, explaining decisions and guiding them through processes, often during difficult or crisis situations.
- Delivering services through multiple channels, including in-person at community offices, over the phone, or via virtual technologies.
- Maintaining precise and confidential client records using various computer applications and case management systems.
- Applying a trauma-informed and client-centered approach when working with individuals experiencing poverty, mental health challenges, or substance use.
Qualifications
We are looking for candidates who bring both skill and heart to this important work. Essential requirements include:
- Secondary School graduation or equivalent (such as a GED).
- A minimum of one year of experience delivering high-standard client service in a busy, fast-paced, and rapidly changing environment.
- At least one year of experience working with standard computer applications like MS Word, Excel, and Outlook.
- Direct experience providing services to clients facing poverty, substance use, or mental health issues.
Preference may be given to applicants with:
- Additional experience in community-based or social service roles, such as shelter work, outreach, or harm reduction, primarily supporting vulnerable populations.
Benefits and Perks
A career with the BC Public Service offers a competitive package and the satisfaction of serving your community:
- A defined annual salary range of $62,482.31 to $70,714.01, which includes a 1 Grid Market Adjustment.
- Comprehensive benefits package, including a pension plan, extended health, and dental coverage.
- Generous vacation allowance and a commitment to work-life balance.
- Ongoing professional development and training opportunities to support your career growth.
- Membership in an inclusive, diverse, and rewarding workplace that values innovation and service.
How to Apply
Advertisement
To join our dedicated team, please submit your application online through the BC Public Service hiring portal. The closing date for applications. For more information and to apply, please visit: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/121993. We welcome all qualified applicants and encourage Indigenous candidates to explore the Indigenous Applicant Advisory Service. We look forward to reviewing your application.
