Executive Housekeeper Job Required In Japan

Bvlgari Hotel Tokyo is seeking an experienced Housekeeping Manager to lead our daily shift operations in one of the world’s most prestigious luxury hotels. This role requires business-level proficiency in both Japanese and English. You’ll be responsible for overseeing Housekeeping, Recreation/Health Club, and Laundry operations, ensuring that every guest room, public space, and employee area meets the impeccable standards expected of the Bvlgari brand. You’ll manage budgets, conduct inspections, lead and develop your team, and ensure exceptional guest satisfaction. If you have at least five years of experience as a housekeeping manager in luxury hospitality and are ready to bring your expertise to a world-class team, we’d love to hear from you.

About Bvlgari Hotel Tokyo

Developed in partnership with the legendary jeweler and luxury products designer Bulgari, Bvlgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations worldwide. Bvlgari Hotel Tokyo combines Italian glamour with Japanese sophistication, offering guests an experience of timeless elegance and exceptional service. As part of this select collection, we are committed to delivering the excitement, heritage, and luxury that the Bulgari brand represents. When you join our team, you become part of a global portfolio of brands with Marriott International, where you can do your best work, begin your purpose, and become the best version of yourself.

Core Work Activities

Managing Housekeeping Operations:

Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
Work effectively with the Engineering department on guestroom maintenance needs.
Supervise the property’s general cleaning schedule.
Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
Inventory stock to ensure adequate supplies are available for daily operations.
Supervise daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
Assist in ordering guestroom supplies, cleaning supplies, and uniforms.
Support and supervise an effective inspection program for all guestrooms and public spaces.
Communicate areas needing attention to staff and follow up to ensure understanding.
Verify all employees have proper supplies, equipment, and uniforms.

Managing Departmental Costs:

Participate in managing the department’s controllable expenses to achieve or exceed budgeted goals.
Understand the impact of department operations on overall property financial goals and manage accordingly.
Comprehend budgets, operating statements, and payroll progress reports to assist in financial management.

Ensuring Exceptional Customer Service:

Respond to and handle guest problems and complaints with professionalism and care.
Strive to continuously improve service performance.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Conducting Human Resources Activities:

Participate as needed in the investigation of employee accidents.
Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
Ensure employees understand expectations and parameters.
Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
Observe service behaviors of employees and provide constructive feedback.
Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
Participate in the employee performance appraisal process, providing feedback as needed.
Assist in interviewing and hiring team members with the appropriate skills.
Support a departmental orientation program for new hires.
Participate in employee progressive discipline procedures as needed.

Qualifications

Education and Experience:

High school diploma or GED; 2 years’ experience in housekeeping or a related professional area.
OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Must have a minimum of 5 years of experience as a Housekeeping Manager.
Business-level proficiency in both Japanese and English is required.

Required Skills and Qualities:

Strong leadership and team management abilities.
Excellent organizational and communication skills.
Proven ability to manage budgets and understand financial goals.
Commitment to maintaining the highest standards of cleanliness and guest satisfaction.
Experience with inspection programs and quality control.
Ability to train, motivate, and develop team members.
Familiarity with luxury hospitality standards and expectations.

Benefits and Perks

Prestigious Brand: Work at one of the world’s most exclusive luxury hotels, combining Italian glamour with Japanese sophistication.
Leadership Role: Take ownership of housekeeping operations and lead a team dedicated to excellence.
Global Opportunities: Join a portfolio of brands with Marriott International, with access to career opportunities worldwide.
Professional Development: Ongoing training and growth opportunities to enhance your leadership skills.
Inclusive Culture: At Marriott International, we celebrate diversity and create an environment where everyone feels welcome.
A starting wage of $21 per hour.
Meaningful Work: Every day, you’ll contribute to creating unforgettable experiences for guests from around the world.

How to Apply

Ready to lead the housekeeping team at one of Tokyo’s most prestigious luxury hotels? We’d love to hear from you. Apply through the platform where you found this listing.

In joining Bvlgari Hotels and Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Take the next step in your leadership career apply today and help us deliver the timeless glamour and heritage of the Bvlgari brand at Bvlgari Hotel Tokyo.