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Thank you for reading this post, don't forget to subscribe!Are you a detail-oriented professional with a passion for customer service and logistics? We are the New Zealand subsidiary of a leading global Shipping And Logistics provider, and due to our ongoing growth, we are seeking a dedicated Freight Forwarding Customer Service Officer to join our Auckland CBD team. This full-time, permanent role is a fantastic entry point into the dynamic world of international freight, offering the chance to build a career with an industry giant.
Company Overview
As part of one of the world’s largest shipping and logistics networks, we offer stability, global reach, and a commitment to excellence. Our New Zealand operations are pivotal, connecting local businesses to international markets. We are preparing for an exciting phase of expansion and are looking for team members who are eager to grow with us and contribute to our success in the Auckland region.
Key Responsibilities
You will be at the heart of our operations, ensuring smooth and efficient service for our clients. Reporting to the Customer Service Supervisor, your key tasks will include:
- Managing end-to-end customer service for freight forwarding, from initial enquiry to final delivery.
- Accurately entering order data into our Cargowise operating system.
- Processing orders, creating labels, and maintaining clear communication with clients and transporters.
- Organising transport bookings, manifesting shipments, and resolving any delivery issues or disputes.
- Handling incoming calls and providing professional, helpful responses.
- Performing basic invoicing and general administrative duties like filing, scanning, and data entry.
Qualifications
We are looking for a proactive and adaptable individual who thrives in a fast-paced environment. To succeed in this role, you will need:
- A strong customer service focus and excellent verbal and written communication skills.
- High attention to detail, with superb organisational skills and the ability to prioritise tight deadlines.
- Initiative, self-motivation, and a positive ‘can-do’ attitude towards problem-solving.
- Good numerical skills and comfort working with data and systems.
- Computer literacy; prior experience with Cargowise or similar EDI software is highly regarded but not essential.
- While freight forwarding office experience is preferable, we provide comprehensive on-the-job training for the right candidate.
Benefits and Perks
Joining our global organisation means securing a role with genuine career potential. We offer:
- A full-time, permanent position with a stable, industry-leading company.
- A starting wage of $28.91 per hour.
- Comprehensive on-the-job training to equip you with specialized freight forwarding knowledge.
- The opportunity to build a long-term career within a massive global logistics network.
- A professional and supportive team environment in a convenient Auckland CBD location.
How to Apply
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If you are eligible to work in New Zealand and are ready to launch your career in global logistics, we encourage you to apply. Please submit your CV and a cover letter addressing your customer service experience and suitability for this role.
Please note: Due to the volume of applications, only candidates with relevant experience will be contacted at this time. We thank all applicants for their interest.
