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Thank you for reading this post, don't forget to subscribe!Looking for a reception role where your warm welcome makes a real difference? The Fono, a trusted leader in Pacific health and social services, is seeking a full-time, friendly Medical Receptionist to join our team in Manurewa. As the first point of contact, you’ll play a vital role in creating a welcoming, supportive environment for our patients and whānau, ensuring the smooth running of our clinic’s front desk and contributing directly to the exceptional care we provide.
Company Overview
The Fono is more than a healthcare provider; we are a whānau dedicated to the holistic well-being of our Pacific communities. Through integrated clinical services, public health initiatives, and social support, we deliver culturally attuned, compassionate care. When you join The Fono, you become part of a passionate team committed to innovation, community connection, and making a positive, lasting impact on the lives of those we serve.
Key Responsibilities
You will be the welcoming face and the organisational heart of our clinic. Your day will involve:
- Providing a warm, culturally sensitive, and professional welcome to all patients, families, and visitors.
- Efficiently managing patient appointments, recalls, and follow-ups using our clinical management systems (e.g., MedTech 32 Evolution).
- Handling financial transactions, processing claims, and performing daily banking reconciliations with accuracy.
- Maintaining meticulous and confidential patient records.
- Supporting the clinical team with administrative tasks and assisting in the coordination of daily clinic operations.
- Helping to train other team members on reception systems and procedures.
- Upholding all health, safety, and privacy regulations to ensure a secure and efficient practice environment.
Qualifications
We are looking for an organised and empathetic individual who values community.
What You’ll Bring:
- Experience in a reception, administration, or medical healthcare setting.
- Outstanding customer service skills with a natural ability to build rapport and communicate clearly.
- Strong organisational and time-management abilities.
- Proficiency in Microsoft Word, FileMaker, and experience with clinical booking software.
- A high level of cultural competence, with an understanding of Pacific values and protocols. Proficiency in a Pacific language is a valuable asset.
- Keen attention to detail, especially for financial and administrative tasks.
Please Note: This is a full-time, permanent position. Applicants must hold New Zealand Citizenship or Permanent Residency, as we are unable to support visa sponsorship.
Benefits and Perks
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Joining The Fono means joining a purpose-driven whānau. We offer:
- The opportunity to work in a vibrant, community-focused, and supportive team environment.
- A competitive hourly rate between $27.00 and $33.00.
- Meaningful work where you can see the direct impact of your contribution on community health.
- Ongoing professional development and career growth opportunities.
- A role within an innovative and respected leader in integrated health and social services.
How to Apply
If you are a caring, capable professional eager to support our community, we would love to hear from you. For an application pack, including a full job description and application form, please respond via the SEEK listing or email olivia@talentmax.co.nz. Please use the subject line “MR – Manurewa”.
Take the next step in a career that nourishes both community and personal growth. We look forward to receiving your application.
