Here is an opportunity to join the Guest Services team at Evergreen in Hakuba, where you will be the first point of contact for guests through face-to-face interactions, phone calls, and emails. Your role is to create a wonderful first impression, demonstrating extensive knowledge of our products, friendliness, and warmth. You will handle sales, reservations, and inquiries for activities, tours, outdoor programs, and ski lessons. If you have a passion for customer service and enjoy working in a dynamic mountain environment, we want to hear from you.
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Who We Are
Evergreen is dedicated to providing exceptional outdoor experiences in the beautiful Hakuba region and the northern Japanese alps. Our team is passionate about customer service, outdoor activities, and creating lasting memories for our guests. When you join us, you become part of a friendly, warm, and knowledgeable team that values quality service and a job well done.
Duties and Responsibilities
- Provide an exceptionally high level of customer service to all guests via face-to-face, written, and phone communication in Japanese (English knowledge is a plus).
- Retail outdoor tours and camps, creating reservations or bookings for customers.
- Respond to all guest enquiries and queries in a timely and friendly manner including email, phone, and face-to-face.
- Monitor the reception desk and greet guests at the front concierge.
- Perform opening and closing duties of the office.
- Handle cash and credit card payments for tours.
- Maintain a clean and safe reception environment through daily cleaning and maintenance of guest services facilities.
- Work both autonomously at solo desk locations and at fast-paced team desk locations with flexibility.
- Provide information to guests about Evergreen products and services, transport, the Hakuba area, and the northern Japanese alps.
- Make and complete lesson and tour bookings via all avenues of customer contact through phone call, e-mail, text message, or in-person reservation.
- Notify management if there are any risks to safety or hazards that need immediate attention.
What We’re Looking For
- Ability to provide high-quality customer service in Japanese (English is a plus).
- Experience in retail, reservations, or customer service preferred.
- Friendly, warm, and well-informed about the local area and activities.
- Ability to work both independently and as part of a team.
- Flexibility to adapt to changing operational needs.
- Strong communication and organizational skills.
What We Offer
- The opportunity to work in the stunning Hakuba region.
- A friendly and supportive team environment.
- The chance to share your passion for outdoor activities with guests from around the world.
- Competitive compensation based on experience.
- A competitive hourly rate $24.00 .
Ready to Apply?
If you are passionate about customer service and want to be part of a team that creates memorable experiences in Hakuba, we encourage you to apply. Please submit your application through the platform of your choice.
