In a luxury hotel, the first voice a guest hears often sets the tone for their entire stay. At Conrad Nagoya, that voice belongs to our Operators. We are seeking a warm, organized, and guest focused individual to join our Communications Centre team. If you have a natural talent for connecting with people, a calm demeanor under pressure, and a genuine desire to create memorable experiences, this role offers the opportunity to be the welcoming heartbeat of one of Japan’s most sophisticated hotels. You will handle every call, message, and request with the care and precision that defines the Conrad brand, ensuring that guests feel valued from the moment they reach out.
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Company Overview
Conrad Nagoya is part of Hilton, one of the world’s leading hospitality companies with a century‑long legacy of exceptional service. Conrad Hotels & Resorts represents contemporary luxury, blending sophisticated design with intuitive service. The Nagoya property is a landmark in the city, celebrated for its elegant spaces, world‑class amenities, and a team dedicated to delivering the light and warmth of hospitality. As part of the Hilton family, you will be supported by a global network that values professional growth, diversity, and the well‑being of its team members.
Key Responsibilities
- Act as the primary point of contact for all hotel communications, handling telephone calls, faxes, and messages with warmth and efficiency.
- Welcome guests by phone, providing information about hotel facilities, local attractions, and services to enhance their stay.
- Promote Hilton Honors and its benefits, ensuring members receive the recognition and service they deserve.
- Manage guest requests and complaints promptly, following up to ensure complete satisfaction and documenting service recovery.
- Coordinate with housekeeping, engineering, and food and beverage teams to ensure seamless delivery of guest services, including in‑room dining and maintenance requests.
- Maintain accurate guest histories to personalize future interactions and anticipate needs.
- Stay informed about daily hotel operations, events, and promotions to provide knowledgeable assistance.
- Handle all communications with discretion, ensuring guest privacy and confidentiality at all times.
- Support the team during peak periods, assisting with front desk or other tasks as needed.
Qualifications
- A minimum of two years of experience in a similar role within a five‑star international hotel or a comparable service environment.
- Fluent spoken and written Japanese is essential; basic English proficiency is required to meet business needs.
- A warm, empathetic communication style with a strong customer service focus.
- The ability to remain calm and effective under pressure, handling multiple tasks with poise.
- Strong organizational skills and attention to detail, with a proactive approach to problem solving.
- Proficiency with computer systems; experience with property management systems such as OnQ is an advantage.
- Flexibility to work shifts, including weekends and public holidays, as part of a 24‑hour operation.
Benefits and Perks
- This full time position offers a competitive monthly salary ranging from JPY 220,000 to JPY 280,000 depending on experience.
- Comprehensive benefits including health insurance, paid time off, and access to the Hilton GO program, which provides discounted room rates for you and your family at Hilton properties worldwide.
- Professional development opportunities through Hilton’s training programs, helping you build a long‑term career in luxury hospitality.
- A supportive, inclusive work environment where your contributions are valued and recognized.
How to Apply
If you are a warm, organized communicator who takes pride in making every guest feel welcome, we invite you to apply. Please submit your application through the Hilton careers portal. Join a brand where your voice will be the first impression that sets the stage for unforgettable stays. Your journey with Conrad Nagoya starts here. Apply today to become part of a team that fills the world with the light and warmth of hospitality. We look forward to welcoming you.
