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Thank you for reading this post, don't forget to subscribe!Are you a caring and highly organised professional with a passion for healthcare administration and patient support? We are looking for a dedicated Patient Care Ambassador to be the welcoming heart of our medical centre. This multifaceted role combines administrative excellence with direct patient interaction, ensuring a seamless and compassionate experience from check-in to checkout. If you excel in a fast-paced clinical environment and take pride in providing exceptional service, we invite you to join our team.
Company Overview
We are a professional medical centre committed to providing high-quality, patient-centred care. We believe that every patient’s journey begins with a positive and efficient administrative experience. Our team values collaboration, empathy, and precision, creating a supportive environment where both our patients and staff feel valued and respected. We invest in our team’s growth and uphold the highest standards of clinical and administrative practice.
Key Responsibilities
You will be the central point of contact, managing both the front desk and key clinical support tasks. Your duties will include:
- Providing exceptional front-desk service: greeting patients, managing appointments, handling inquiries via phone and in-person, and maintaining a welcoming reception area.
- Performing full administrative cycles: patient registration, accurate data entry into the Clinic Management System (CMS), billing, cashiering, and generating medical reports.
- Assisting with basic clinical procedures: conducting preliminary health screenings such as measuring height, weight, blood pressure, and vision tests.
- Explaining medical services and fees clearly to patients, ensuring they are well-informed and comfortable.
- Supporting clinic operations: managing medical inventory, ensuring exam rooms are prepared, adhering to strict infection control protocols, and collaborating closely with the Centre Manager and medical staff.
Qualifications
The ideal candidate will possess:
- A Diploma or Nitec in any field, coupled with a minimum of 2 years’ relevant experience in a healthcare or clinical setting.
- Proven hands-on experience with clinic administrative duties and performing basic health screening tests.
- Proficiency in operating a Clinic Management System (CMS) for data management and report generation.
- Outstanding organisational, multitasking, and communication skills with a natural empathy for patients.
- A meticulous attention to detail and a strong sense of responsibility.
- The ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Candidates with additional clinical skills, such as phlebotomy certification, will have a distinct advantage.
Benefits and Perks
This role offers a rewarding career path within the healthcare sector, featuring:
- A stable and professional work environment in a respected medical centre.
- SGD 2.2K–SGD 3.5K a month
- The opportunity to develop a versatile skill set spanning administration, customer service, and basic clinical support.
- Competitive remuneration and benefits.
- Ongoing training and professional development opportunities.
- The profound satisfaction of making a tangible difference in patients’ healthcare experiences.
How to Apply
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If you are a proactive and compassionate individual ready to take on this vital role, we encourage you to apply. Please submit your detailed resume, highlighting your relevant experience in healthcare administration and patient care. We look forward to learning how you can contribute to our team and our patients’ well-being.
