There is something special about being the person who helps a customer start their day with a warm smile and a perfectly crafted cup of coffee. Starbucks is looking for a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community in every shift. In this role, you will prepare and coach the preparation of quality beverages and food, delegate tasks to team members, and ensure store operating policies and standards are met. You will be the person who keeps things running smoothly while building genuine connections with customers and partners alike. If you have at least six months of experience in a customer facing role and enjoy directing the work of others, this shift supervisor position offers industry leading benefits, tuition coverage, and real opportunities for growth.
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Company Overview
Starbucks is more than a coffee company. It is a place where human connection happens over a cup of coffee. With a mission to inspire and nurture the human spirit, one person, one cup, and one neighborhood at a time, Starbucks creates a warm and welcoming environment for customers and partners alike. The company is invested in the growth journey of every partner, providing developmental experiences and industry leading benefits to help them succeed.
Key Responsibilities
- Beverage and Food Preparation:Â Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including adjustments to temperature, quantity of ingredients, or substitutions as requested.
- Team Leadership:Â Delegate tasks to other employees and coordinate the work of two or more team members to ensure smooth operations during your shift.
- Customer Service:Â Interact with customers constantly, fulfilling their requests and creating a warm, welcoming atmosphere that keeps them coming back.
- Store Operations:Â Meet store operating policies and standards, including providing quality products, cash handling, and maintaining store safety and security.
- Scheduling Flexibility:Â Work flexible hours that may include early mornings, evenings, weekends, nights, and holidays as needed to support the store.
- Attendance:Â Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Team Collaboration:Â Work as part of a team, building relationships with partners and contributing to a positive work environment.
Qualifications
Basic Qualifications:
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays.
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
- Six months of experience in a position requiring constant interaction with and fulfilling the requests of customers.
- At least six months of experience delegating tasks to other employees or coordinating the tasks of two or more employees.
Knowledge, Skills, and Abilities:
- Ability to direct the work of others.
- Ability to learn quickly and adapt to changing situations.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships with customers and coworkers.
Benefits and Perks
As a Starbucks partner, you and your family will have access to a comprehensive benefits package. Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits are available. Partners have access to short term and long term disability, paid parental leave, and family expansion reimbursement. Paid vacation accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually after an introductory period. Sick time accrues at one hour for every 25 or 30 hours worked depending on location. Additional pay is provided for working on observed holidays.
Starbucks offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program, and a Starbucks equity program. Incentivized emergency savings and financial well being tools are also available.
One of the most notable benefits is the Starbucks College Achievement Plan, which offers 100 percent upfront tuition coverage for a first time bachelor’s degree through Arizona State University’s online program. Student loan management resources and access to other educational opportunities are also provided. Backup care and DACA reimbursement are available to eligible partners.
How to Apply
If you are ready to lead with craft and heart in a role where every shift is a chance to brighten someone’s day, we encourage you to apply. Starbucks Coffee Company is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with all federal, state, and local ordinances.
Apply today through the Starbucks careers portal. Join a team that values connection, growth, and the simple joy of a perfectly crafted cup of coffee. Your next opportunity starts here.
